Website elements / Terms and documents
Warranty and claims
You supply the text of your warranty terms and claims procedure. On the website it's clearly laid out in one place.
Elegant
Three warranty lengths in big centred numbers. Dark background, gold accent, fine lines.
All elements in the Elegant style
A warranty you can rely on
new bikes and parts
servicing
frames from selected brands
We log your claim while you wait – just bring the bike and proof of purchase. We sort it within 30 days, usually within a week.
The warranty doesn't cover normal wear and tear: tyres, chain, brake pads.
Street
A collage: a giant sticker with 24 months. Yellow and raspberry, narrow bold type, labels like stickers.
All elements in the Street style
Something
gone wrong?
- Bring the bike and receipt
- We log the claim
- Sorted within a week
warranty
Not covered:tyreschainbrake pads
Swiss
Three numbered sections: length, steps, exclusions. White, black and a single red, rules instead of boxes.
All elements in the Swiss style
Warranty and claims
- New bikes and parts
- 24 months
- Servicing
- 3 months
- Frames from selected brands
- up to 5 years
- Bring in the bike or part and your proof of purchase.
- We fill in a claim form and give you a copy.
- We sort it within 30 days, usually within a week. We'll call you.
The warranty doesn't cover normal wear and tear (tyres, chain, brake pads), crash damage or work done outside our workshop.
Cosy
A note from the owner with a workshop photo and icons. Cream background, terracotta, soft serif type.
All elements in the Cosy style
Bring your bike in and we'll sort it
New bikes and parts come with a two-year warranty, and our work with three months. We log the claim right at the counter and it's usually done within a week.
Just the bike and the receipt – on your phone is fine.
We'll call you when it's done.
Tyres, chains and pads wear out with normal use, so the warranty doesn't cover them.
Jack at The Cycle Shed
Magazine
Magazine: questions and answers in two columns. Large serif headlines, italics, laid out like a magazine.
All elements in the Magazine style
Warranty and claims: the five questions we hear most
How long does the warranty last?
24 months from purchase on new bikes and parts, and three months on servicing. On frames from selected brands, the manufacturer gives up to five years.
What should I bring?
The bike or faulty part and proof of purchase. A receipt on your phone is fine.
How long does it take?
We allow up to 30 days, but we sort most claims within a week.
What isn't covered?
Normal wear and tear: tyres, chain, brake pads. Crash damage isn't covered either.
Who will let me know?
We'll call you as soon as your bike is ready to collect.
“We sort most claims within a week.”
Playful
A claim's journey in circles along a dotted wave. Pastel background, rounded shapes and type, wavy lines and bubbles.
All elements in the Playful style
Bike playing up? Here's how it works
Tyres, chains and brake pads aren't covered – they wear out with normal use.
Bold
A giant 24 months in a band, the steps in tiles. Strong colour, bold type, sharp edges.
All elements in the Bold style
24months
Warranty on new bikes and parts
Servicing 3 months · frames from selected brands up to 5 years
1. Bring
the bike or part and proof of purchase
2. We log
the claim, you get a copy
3. We sort it
within 30 days, usually a week
Normal wear isn't covered: tyres, chain, brake pads.
Conservative
A table of warranty lengths and numbered steps. White background, one colour, serif headings.
All elements in the Conservative style
Warranty and claims
How long the warranty lasts
How to make a claim
- Bring in the bike or part and your proof of purchase.
- We fill in a claim form and give you a copy.
- We sort it within 30 days, usually within a week. We'll call you.
The warranty doesn't cover normal wear and tear (tyres, chain, brake pads).
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