How long does the warranty last?

24 months from purchase on new bikes and parts, and three months on servicing. On frames from selected brands, the manufacturer gives up to five years.

What should I bring?

The bike or faulty part and proof of purchase. A receipt on your phone is fine.

How long does it take?

We allow up to 30 days, but we sort most claims within a week.

What isn't covered?

Normal wear and tear: tyres, chain, brake pads. Crash damage isn't covered either.

Who will let me know?

We'll call you as soon as your bike is ready to collect.