Interview · Five questions for a garage

“If we do the repair, the diagnostic check is free”

What customers of Benson's Garage in Penrith ask most often, and what the owner, Ian Benson, tells them.

How much is a diagnostic check?

£45. If we do the repair, you don't pay for the check.

Can I have a courtesy car?

Yes, we have two. They cost £20 a day – book one when you book your car in.

How long does a tyre swap take?

Wheels already on rims take about 30 minutes. You can wait in our waiting room with a coffee.

Can I pay by card?

Yes, by card or by bank transfer against an invoice.

Can you get my car ready for its MOT?

We'll check it over, fix what's needed and take it for its MOT too. The pre-MOT check costs £50.

“You can wait in our waiting room with a coffee.”